Privacy Policy

Calzados L'Alqueria SL is aware of the importance of guaranteeing the right to privacy and data protection of Users and, in this regard, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR), as well as in compliance with applicable national data protection regulations, the following points related to the processing of personal data through this website are below.

Identification of the data controller:

The controller of the data collected through this website is Calzados L'Alqueria SL; NIF: B98732415; address: C/ Julio Just 48, 46120 Alboraya (Valencia); 963369737.

PURPOSE OF THE PROCESSING AND NATURE OF THE DATA COLLECTED

Depending on the form that the User completes in each case, the data may be processed for the following purposes:

When you purchase a product from our online store, the data you provide us will be used to process, ship and invoice the purchased products. In order to place orders in the online store, each customer will voluntarily and under their responsibility provide their personal data (first name, surname, address, telephone number, billing details and payment method) that must be truthful and accurate. The User who formalizes the online purchase process, declares to be the owner of the information provided, or, if not, have authorization from the person on whose behalf he/she performs the management.

The information you provide us in the registration form is used for the management of Users of the website, so that you can access your profile, consult your orders and make your purchases without having to re-enter your identification details (name, surname, email and telephone) and delivery address. You can change your profile settings whenever you want. Also, as a Registered User, you will be able to access the following functionalities:

  • Indicate your rating in relation to the products you purchase through this website.
  • Request that we inform you when there is availability of a product without stock.
  • Check your purchase history

Calzados L'Alqueria SL will not accept attempts at false registrations or that suggest the identity of individuals or companies, the provision of false information in the registration form will imply the automatic de-entry of the User. Calzados L'Alqueria SL reserves the right to verify the information provided by the User by telephone check.

Newsletter:

In cases where you give us your consent as provided in article 21 of the Information Society Services Act, we will use your identifying and contact details to send you information about the news on the website, news of interest about our shoes, as well as promotions and offers of our products and services. This information may be sent by post, telephone and/or electronic. In the event that you subscribe to our newsletter, we will send you regular communications via email, with information about news and events related to the category or categories of shoes for which you would have requested the receipt of our newsletter. The validity of the promotions we send you may be subject to the availability of the products and more specific specifications about them. If you have any questions, we will inform you about the conditions of the promotions through our Customer Service Department.

Contact:

The personal data you provide us through the contact form will be processed only to answer your query or request. The information collected is limited to identifying and contact details, as well as data related to the nature of the request you address to us.

DATA CONSERVATION

The information will be kept for the period necessary to manage the delivery and billing of the products purchased; subsequently the information will be kept blocked during the limitation period for legal actions and after that period will be deleted.

The information of registered Users will be kept indefinitely unless the User requests the leave as a Registered User.

Newsletter:

The information of recipients of commercial communications will be kept indefinitely unless the User requests the de-leave of new communications, in which case we will unsubscribe from their data and include them in our Robinson List in order to ensure that no new commercial shipments are made.

Contact:

The information collected through the contact form will be kept for the period necessary to respond to the request for consultation or information that the User has requested; Subsequently, the data will be deleted, unless the nature of the query or request requires the retention of your information for other purposes, in which case we will inform you about that purpose of the processing, the retention period and recipients of data, in the corresponding terms.

The User has the right to access his/her personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purposes that were collected. The User may request the limitation of the processing of his/her data, in which case Calzados L'Alqueria will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to his/her particular situation, the User may object to the processing of his/her data. In this case, Calzados L'Alqueria SL will stop processing the data, except for legitimate reasons, or the exercise or defense of possible claims. Finally, we inform you about your right of portability provided for in the GDPR in order that your data can be provided to the Data Controller that the User indicates to us. To make these rights effective the User can send an email to [email protected] or send a letter to the following address: C/ Julio Just 48, 46120 Alboraya Valencia.

In cases where it considers that during the processing of data by Calzados L'Alqueria SL the data protection rights of the data subject have been violated, especially when he has not obtained satisfaction in the exercise of his rights, the User can file a complaint with the competent Data Protection Control Authority.

Calzados L'Alqueria SL uses technologies appropriate to the current state of the art, to protect your data and personal information, so our website is stored on secure servers protected against the most common types of attacks. However, we remind you that there is no invulnerable technology and that you must therefore put the means at your fingertips to maintain the level of security of your data. Calzados L'Alqueria SL has adopted the technical and organizational measures that guarantee the security of personal data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the stored data and the risks to which they are exposed.