Returns & Exchanges
Remember that:
Read instructions
Make a free exchange or return
Enter the code of 9 capital letters of the order you want to change or return
What do you want to do?
Make a free exchange
Please indicate the reason for your change
Make a free exchange
Select the item(s) you wish to change
Make a free exchange
Find and select here the items you wish to receive instead of the previous ones.
Remember that you must select size and color in the list below
Make a free exchange
Press "Confirm" to accept the change of these items
For these others:
Change registered successfully
You will shortly receive an e-mail with all the details of your change
Make a free return
Please indicate the reason for your return
Make a free return
Select the item(s) you wish to return
Make a free return
Press "Confirm" to accept the return of these items
Return registered correctly
You will shortly receive an e-mail with all the details of your return.
You can download your shipping label here:
Download labelInstructions for making a change
- Request the change of size/model in the form below. To do this, enter your order number. You can find it in the confirmation email we sent you the day you placed your order and follow the steps below.
- Once we validate the change, you will receive by email a form that you must print.
- In the email we will tell you when we will deliver the new shoes and pick up the old ones, all free of charge and at the same time.
- Wrap the original box with what you consider appropriate. No identification tag is required.
- Wait for the indicated day and deliver the old shoes to the carrier and he will deliver the new ones, if there is any difference in price in our favor you must deliver it in cash to the carrier, if it is in your favor we will refund the difference when your order arrives. return in the same payment method.
Important: If you want to choose the date of change or select another payment method (in case of price difference), you can call us or send us an email after filling out the form.
If you do not want to make the change at home, you can also contact us after filling out the form and request that we do it through a Post Office, so you will only have to take the product you want to return and pick up the new one.
Instructions for making a return
- In the form below, enter your order number. You can find it in the confirmation email we sent you the day you placed your order and follow the steps below.
- Once we validate the return request, we will send you a SEUR label by email with the instructions. This process does not usually take more than 4 working hours during business hours (Monday-Friday from 9:00 a.m. to 5:30 p.m.).
- Follow the instructions in the email and select whether you want to return your purchase at a SEUR point or have a SEUR carrier pick up the return at your home in the time slot you choose. Both options are free for you
- Wrap the original box with what you consider appropriate. No identification tag is required.
- Paste the SEUR label on the outside and take the return to the return point you have selected, or wait for SEUR to pick up the return on the requested day. (Depends on your choice in point 3).
- When we receive the shipment, we will validate it and we will pay you the amount in the same payment method, if you have paid Cash on Delivery, it will be by bank transfer. This process can take up to 15 calendar days.
Any questions you can call us at 963 369 737 within the hours M-F (9:00 a.m. to 5:30 p.m.) or send us an email to [email protected]