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Terms and Conditions of Use

These general conditions of sale apply strictly to all sales of products made by the online store lalqueriaonline.com. Any order placed to the online store lalqueriaonline.com necessarily implies as an essential, decisive and essential condition, the unreserved acceptance by the Customer of the General Conditions of Sale of the online store lalqueriaonline.com in force on the day on which the corresponding order is placed. In addition, the Customer acknowledges that the acceptance of these conditions will imply the application of these conditions to the order to which they relate, as well as to any subsequent order, with the exception of those cases in which new conditions are made known to him by the online store lalqueriaonline.com. The fact that the lalqueriaonline.com online store does not resort at any given time to any of these conditions cannot be interpreted or equivalent to giving up recourse to them in the future or in the past.

The interpretation and enforcement of the conditions, as well as all acts resulting therein, shall be subject to Spanish law, unless there are provisions of public policy contrary to this.

1_ Prices

The prices published in the online store lalqueriaonline.com are in Euros. All prices carry the VAT included applicable on the day of the order, any VAT rate change will be automatically applied to the prices of the products for sale in the online store lalqueriaonline.com.

Offers on products for sale in the lalqueriaonline.com online store will be shown in the "Promotions" section or indicated on the product sheet and, if not indicated otherwise, will be valid while displayed on the screen.

Discount vouchers will have a validity and special conditions for use. Please refer to the specifications of each voucher before use.

2_ Payment methods

When formulating the order, the customer can freely choose to pay for purchases made in the online store lalqueriaonline.com by:

  • • Bank transfer
  • • PayPal
  • • Against Refund
  • • By credit or debit card through the virtual POS.
  • • Sequra (Financing).

The website uses generally accepted information security techniques in the industry, such as firewalls, access control procedures and cryptographic systems such as SSL, all in order to prevent unauthorized access of data. To achieve these purposes, the client agrees that the provider obtains data for the purpose of the corresponding authentication of the access controls.

3_ Product

The offers submitted by the online store lalqueriaonline.com are valid within the limit of the available stocks and the dates established for that offer. The online store lalqueriaonline.com reserves the right to modify the assortment of products according to the difficulties imposed by its suppliers.

4_ Return Policy

Our policy, complying with and extending with current regulations, the buyer has 15 calendar days for the exercise of the right of withdrawal, without the need to justify his decision and without penalties for his exercise. You can access it from the returns section. It is understood by natural day any of the 365 that has the year (366 if it is leap).

The costs of return from Peninsula, Balearic Islands and from the rest of the countries of the European Economic Area are totally free for the customer, (not including the Canary Islands, Ceuta and Melilla) in all products of the website and of any amount, using the SEUR or UPS label sent by us for this purpose, except for the products purchased in the promotion of "second unit 1" that will be borne by the buyer. To avoid abuse of this free service, the number of free changes will be 2 changes per order, in case of a third change or an order that after 2 changes ends in return, Calzados L'Alqueria reserves the right to charge the customer 15.00 euros + VAT for management and return costs.

There is the possibility that the customer designates a carrier of his choice, in this case the customer must pay all the return costs and send the product to our address, always with prior authorization. It is important to know that in case the customer designates a carrier of their choice for return, the customer will be responsible for the product until it is delivered to our warehouse.

The refund of the amount will be made in the same payment method.

The returned product must be in the same condition in which it was received, i.e. in perfect condition, unused and with the original packaging. To ship it must be done in an appropriate packaging that protects it during the journey. In case of using the original box of the product as a method of packaging, damaging it with zeal or in any way, we reserve the right not to accept the return, running the customer with the costs of return.

Before making any return please contact us through the returns section and we will contact you to advise you on the return process. Returns will not be accepted without first receiving the notification.

The 15 calendar days are calculated from the same time of receipt of the product to the day the customer delivers the product to the carrier. Under no circumstances will we accept product returns after 15 days. In the event that a customer uses our free return labels having exceeded 15 calendar days for the return, we reserve the right to refuse the return, returning the product to freight due to the customer.

Once the product has been received in our facilities all returns will be processed as soon as possible, being the maximum processing period of 15 calendar days in periods of greater workload or for any internal circumstance that prevent us from performing this process more quickly.

Once we have made the refund, and the customer has received our confirmation email, returns may suffer different return periods depending on the payment method used. For any clarification you can contact your bank or payment provider.

The costs of return and/ or product changes for orders from the Canary Islands and outside European economic area,will be borne by the buyer. You must send the products to our warehouse located at: Calle Mestre Serrano 25 under Right, 46120 Alboraya (Valencia) Spain.

5_ Dispute Resolution

Online consumer dispute resolution pursuant to Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr

6_ Shipping

  • 1. The purchased products will be delivered to the address indicated in the order.
  • 2. Proof of purchase will be sent to the email address indicated by the customer in their registration in the online store lalqueriaonline.com
  • and can also be consulted in the registration account created by customer in the online store lalqueriaonline.com.
  • 3. On Saturdays, Sundays and holidays there will be no departure or delivery of orders.
  • 4. Delivery shall be made on time under the responsibility of the carrier.
  • 5. An order is considered delivered at the time the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document. It is up to the customer to check the status of the goods at the receipt and indicate all anomalies on the delivery receipt packing slip.

7_ User registration

To browse the store and add products to the cart you don't need to be registered. However, to make the purchase you will need to register as a user. We will ask for your personal data to generate your customer card, such data will be protected under the provisions of Law 15/1999, of December 13, on the Protection of Personal Data.

To purchase a product you must be at least 18 years old and have a valid credit/debit card issued in your name or use another authorized payment method. The user declares that he/she is of legal age (over 18 years of age) and has the necessary legal capacity to contract the services offered by LAlqueriaOnline on the website, in accordance with the conditions broken down in these or other pages, which he declares to understand and accept. In the case of recruitment by minors, the authorization of the parent or guardian is required in order to enjoy the activity. The user is solely responsible for the veracity and accuracy of the data provided to LAlqueriaOnline.com in the booking process.

With your user account you can make purchases and benefit from the discounts, promotions and gifts we offer our customers. In your account you can check the history and details of your orders, your shipping addresses, your means of payment, your discount vouchers, etc.

8_ Purchase process

To buy in the online store lalqueriaonline.com you will need to be a registered user and over 18 years of age. Add as many products as you want in your cart, then to make the purchase click "Confirm". We will ask you for the shipping address and customer address (you can use the same address for both).

You will then be asked to choose the type of shipment, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).

Finally, you must choose the payment method, either by bank transfer, cash on delivery, PayPal or by debit or credit cards.

9_ Guarantees

Repair and replacement will be free for the user. Such free of charge shall include the costs incurred to address the lack of conformity of the products with the contract, in particular the shipping costs, as well as the costs related to labour and materials.

The seller is responsible for any non-conformity that manifests within two years of delivery. The consumer and user must inform the seller of the non-conformity within two months of being aware of it.

In case of warranty claim Calzados L'Alqueria reserves the right to refund the order or repair it according to its own criteria or the official criterion of the brand. Under no circumstances may greater responsibilities be required than the repair or refund of the defective product.

10_ Customs:

In Calzados L'Alqueria we ship worldwide including the Canary Islands, Ceuta and Melilla.

Please note that with the price you pay for shipping you have:

- Including full shipping costs of the order

- Including export customs costs in Spain and Géstión's expenses if outside the European Economic Area

- Including insurance in case it is lost or damaged.

In the cost of shipping IS NOT INCLUDED (ONLY for outside the European Economic Area):

- The taxes of each country, these taxes can be requested by customs corresponding to the country or destination area, we cannot know the destination expenses of all countries. That's why it's important to know how much you can be charged at the time of delivery for local taxes and customs


At any time you wish you can contact us to request more information or resolve your questions. Contact Phone: 963 369 737.

Last modified date: 26/06/2020

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